Payments & Order Status
We accept payments from Visa, MasterCard, American Express, Apple Pay, Revolut Pay and more. Please check our payment options during checkout for more details.
You will receive a confirmation email after you place an order. When the order ships, we will send you another shipment notification email including tracking details. If you do not receive this shipping confirmation within two business days, please email us at support@kleanur.com. You can also check your order status by logging into your account on our website and navigating to the 'Order History' section.
Yes, you can change or cancel your order within 24 hours of placing it. Please email us at support@kleanur.com and we will do our best to process your request although we cannot guarantee we can cancel all requests in time.
We apologize that the item you want is currently out of stock. We're working diligently to restock it as soon as possible. You can still place an order, and we'll ship it to you in the order received once it's back in stock. We'll keep you informed about the expected ship date every step of the way.
Kleanur products are exclusively available on our official website at kleanur.com
Product Questions
Yes, all Kleanur products are vegan and cruelty-free.
Yes, our products typically have a shelf life of 12 to 24 months. Please check the packaging for specific expiration dates.
Our products are formulated to be gentle and effective for all skin types. However, we recommend checking the product descriptions and ingredients list if you have specific skin concerns.
Our products are made with safe, natural ingredients, but we recommend consulting with your healthcare provider before using any new skincare products during pregnancy or nursing.
No, Kleanur products are cruelty-free and we do not test on animals.
Yes, our products are formulated with clean, proven ingredients and undergo rigorous testing for safety and efficacy.
We avoid harsh chemicals such as parabens, sulfates, synthetic fragrances, and other harmful ingredients.
Yes, our products are gluten-free.
We use natural, plant-based scents that are gentle and non-irritating.
Yes, our products are pH balanced to ensure they are gentle on your skin.
Yes, we recommend using sunscreen during the day to protect your skin from UV damage.
Yes, a slight tingling sensation can be normal, but if you experience severe discomfort, discontinue use and consult a dermatologist.
Our products are designed to work synergistically, so you can use them together without any negative interactions. Follow the recommended bundles & routines for optimal results.
Kleanur products are crafted with clean, proven ingredients that blend luxurious care with organic effectiveness. We prioritize sustainability, ethical sourcing, and transparency in our formulations.
Kleanur’s products blend luxurious personal care with organic effectiveness, using clean, proven ingredients. We prioritize sustainability, ethical sourcing, and transparency, ensuring you get premium quality without compromising on your values.
We rigorously test all our products for safety and efficacy. Our formulations are developed with dermatologists and undergo thorough clinical testing to ensure they deliver visible results without irritation.
Face Care
Use the Clarifying Gel twice daily, morning and night. Apply a small amount to damp skin, gently massage in circular motions, and rinse thoroughly with water.
Yes, the Vitamin C Serum can be layered with other serums. Apply it in the morning after cleansing and before moisturizing.
Yes, it's designed to be gentle and effective, making it suitable for sensitive skin.
After cleansing, apply the Hydrating Toner using a cotton pad or your hands. Gently pat it into your skin to prepare for serums and moisturizers.
The Smoothing Eye Cream reduces fine lines, puffiness, and dark circles, providing hydration and a refreshed look.
Use the AHA Peeling Concentrate 1-2 times per week to exfoliate and maintain skin clarity.
Yes, it's lightweight and absorbs quickly, making it an excellent base for makeup.
Yes, the Niacinamide Moisturizing Gel helps regulate oil production and provides hydration without clogging pores.
Apply the Sunscreen SPF30 with tint as the final step in your morning skincare routine, after your moisturizer.
Body Care
Use the Hand & Body Wash daily for gentle cleansing of the skin.
Yes, the Moisturising Shampoo is gentle enough for daily use and helps maintain healthy, hydrated hair.
The Hand Cream provides intense hydration, nourishes the skin, and leaves your hands feeling soft and smooth.
Yes, our body care products are formulated with gentle, natural ingredients that are safe for sensitive skin.
Yes, the products in the Shower Time Set are suitable for daily use.
Subscription
Our subscription service provides the convenience of regular deliveries for your favorite Kleanur products. Choose your preferred frequency and enjoy seamless replenishment with the flexibility to adjust, pause, or cancel your subscription at any time. Each subscription offers the added benefit of exclusive discounts and a hassle-free experience.
Absolutely. You have full control over your subscription through your account settings. You can cancel or pause your subscription as needed, giving you the flexibility to adapt to your changing needs.
You can make any changes to your subscription up to 24 hours before your next shipment is scheduled to process. This ensures that you have ample time to adjust your order, update your delivery frequency, or make any other necessary modifications.
Yes, we provide pre-shipment notifications to keep you informed about upcoming deliveries. This allows you to review and adjust your subscription if needed before the shipment is processed.
If a payment fails, we will notify you via email. You can update your payment information in your account settings to resolve the issue. If the payment issue is not resolved promptly, your subscription may be temporarily paused until payment is successfully processed.
Yes, you can update the products included in your subscription through your account. Simply select the product you wish to change and choose a different option to tailor your subscription to your preferences.
Subscribers enjoy exclusive discounts, priority access to new products, and the convenience of never running out of their favorite Kleanur items. Additionally, subscription orders often come with special perks such as early access to promotions.
If you receive a damaged product, please contact our customer support team immediately at support@kleanur.com. Provide details and photos of the damage, and we will assist you with a replacement or refund as needed.
General Questions
Yes, Kleanur products can be integrated into your existing skincare routine. However, we recommend patch testing new combinations to ensure compatibility.
Store products in a cool, dry place away from direct sunlight to maintain their efficacy.
We recommend starting with cleansers, followed by toners, serums, eye creams, moisturizers, and finally sunscreen during the day.
Yes, we offer a satisfaction guarantee. Please refer to our return policy for details on how to return a product.
We prioritize sustainable sourcing, use eco-friendly packaging, and ensure our manufacturing processes minimize environmental impact.
Yes, our packaging is eco-friendly and recyclable, supporting our commitment to sustainability.
We use organic, ethically sourced ingredients and avoid harmful chemicals to ensure the safety and efficacy of our products.
